Refund policy

Returns and refunds

Due to the custom nature of our products, we do not accept returns or refunds for change of mind, incorrect details supplied, or customer error. If your item is faulty, damaged, or we have made a mistake, we will remake or replace it free of charge.

Faulty or incorrect items

Please inspect your order when it arrives and contact us within 30 days if:

• the item is defective or damaged, or

• you received the wrong item.

Email us at hello@pickledstamps.com with your order number, a description of the issue, and clear photos of the product and packaging. We will assess the issue and let you know the next steps. If a return is required, we will provide return instructions and, where applicable, a prepaid return label. Items sent back without prior approval will not be accepted.

Non-returnable items

Because our products are custom made to order, they are generally non-returnable unless faulty. Unfortunately, we also cannot accept returns on gift cards or sale items unless they are defective.

European Union 14 day cooling off period

If your order is being shipped into the European Union and contains non-custom items, you may have the right to cancel or return those non-custom items within 14 days of delivery, for any reason. Custom or personalised items are exempt from this cooling off period. Any eligible items must be unused, in the same condition you received them, and in their original packaging, and you will need your receipt or proof of purchase.

Refunds

Once any approved return is received and inspected, we will notify you if a refund has been approved. If approved, a refund will be processed to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since we notified you that your refund was approved, please contact us at hello@pickledstamps.com.